The AI teammate for patient operations
Sona answers patient calls, schedules appointments, manages rescheduling, and coordinates care workflows—automatically.
The Problem
Patient coordination is scattered
Phones ring constantly. Staff juggle calendars, voicemails, and sticky notes. Patients fall through the cracks. Every missed call is a missed appointment—and lost revenue.
How It Works
From call to confirmed—without staff involvement
Inbound calls and outbound outreach, fully orchestrated by Sona.
Patient calls in — or Sona calls out
Inbound or outbound, Sona handles both sides of the conversation.
Sona AI answers and understands the request
Natural conversation — Sona identifies intent and responds in real time.
Appointment is scheduled
Checks real-time availability and books the right slot instantly.
Confirmation is sent by SMS
Patient receives an SMS confirmation. Staff are notified if needed.
Proof
See Sona in action
Short examples of how Sona handles calls, texts, and follow-through.
Inbound scheduling
A patient calls to book a follow-up. Sona confirms availability and books the visit.
Outbound waitlist
Sona calls a waitlisted patient when a slot opens up and confirms the appointment.
Example. De-identified. For demo only.
Orchestration
One system. Every workflow connected.
Sona sits at the center of your patient operations—connecting scheduling, follow-ups, reminders, and staff coordination into a single intelligent system.
Unified patient conversations
Inbound and outbound calls, SMS — one intelligent layer.
Scheduling and confirmations
Real-time booking with automatic SMS confirmations.
Follow-through automation
Reminders, check-ins, and outreach without staff effort.
Staff only for exceptions
Your team steps in when needed — Sona handles the rest.
Outcomes
What changes when Sona runs your operations
Free your staff from repetitive phone and calendar tasks so they can focus on patient care.
Every patient call is answered — nights, weekends, and holidays included.
Patients get instant, friendly service without hold times or voicemail.
All operations flow through a single layer — no more scattered tools and workarounds.
Trust
Security & Compliance
Built to protect patient data and support healthcare privacy standards.
HIPAA compliant platform
Supports handling protected health information according to HIPAA safeguards.
Business Associate Agreement (BAA)
Available for healthcare providers using the platform.
Encrypted communications
Voice and messaging are protected with encryption in transit.
Role-based access controls
Restrict access to patient information based on staff roles.
Secure cloud infrastructure
Built on hardened infrastructure with operational monitoring.
SOC 2 certification
SOC 2 compliance program underway as the platform scales.
Bring intelligent coordination to your clinic.
Join the clinics using Sona to automate patient operations — from the first call to the final follow-up.
No credit card required. We’ll reach out within 24 hours.